Contact and appointment requests — two lines are enough.

The more precisely you describe the appliance and the problem, the better we can prepare the appointment and pack the right material.

Write to us briefly

What is it about?

BreakdownHeating off, no hot water, water leakingMaintenanceHave your oil or gas heating servicedReplacementNew heating instead of the old oneGas inspectionVisual check of the gas pipes in the buildingGas pipe testMeasure the tightness of the gas pipePlumbingTap, toilet, drain

Details on Breakdown

Error messageif the display shows something

Since when?

ApplianceManufacturer and type from the label on the appliance, e.g. Vaillant VCW 194

Heating completely off or water leaking? Better call: 01522 560 64 05

Details on Maintenance

ApplianceManufacturer and type from the label on the appliance

Year of manufactureapproximately is fine

When was the last service?approximately is fine

Preferred period

I am interested in a regular maintenance interval.

Details on Replacement

Current applianceManufacturer and type from the label on the appliance

How old is the heating?approximately is fine

Flats in the building

Details on Gas inspection

Flats in the building

Please combine with a gas pipe leak test — one appointment, two certificates.

Details on Gas pipe test

What is the reason?

Flats in the building

Please combine with the gas installation inspection — one appointment, two certificates.

Details on Plumbing

What is affected?

How can we reach you?

Name

Town

Phonefor queries — usually faster than email

Emailfor confirmation and queries

Brief description

Photos Label on the appliance and display — up to 3 images, max. 8 MB each.

Your details are used solely to process this request and are not passed on to third parties. More in our privacy policy (German).

Direct

01522 560 64 05

[email protected]

For breakdowns, water damage and anything urgent, calling is the faster way. You are welcome to call or write in English.

At your placeLeipzig and around 30 km beyond.
No walk-in shop. Our postal address is in the legal notice (German).

AvailabilityPhone Mon–Fri 8 am–6 pm
Appointments Mon–Thu from 5 pm, Fri 8 am–1 pm or by arrangement, Sat by arrangement
Otherwise voicemail — we call you back.

What we need at first contact.

Manufacturer and type designation from the label on the appliance
Year of manufacture, if readable
Error code or what the display shows
Since when the problem has existed
Whether heating, hot water or both are affected
Whether the system has been repaired before

A photo of the label and the display helps more than any description — just upload it in the form.

Invoice in euros. Payment in Bitcoin, too.

5% discount for payment in Bitcoin

Why we offer this: with a Bitcoin payment, nobody stands between you and us. There are no acquirer or card fees, no chargeback risk and no payment term we have to pre-finance. We pass this cost advantage on as a discount — just as other businesses grant a cash discount for prepayment.

The discount applies to all payments in Bitcoin, with no minimum amount. It is shown on the invoice as a price reduction; VAT is calculated on the reduced amount.

Scan the QR code, donePay with your phone right after the appointment — or later at your leisure: the invoice comes by email, and you scan the QR code whenever it suits you.

No conversion neededThe system takes the exchange rate at the moment of payment. You do not type in any amounts and keep the discount, no matter when you pay.

The invoice stays in eurosAs usual in euros with VAT shown. Nothing changes regarding warranty and payment terms.

No intermediaryThe payment goes directly to us. No payment provider who earns from it or claws back a payment afterwards.

No Bitcoin yet?

For a Bitcoin payment you need your own Bitcoin wallet and enough Bitcoin.

As examples of freely available open-source wallets, you can look at BlueWallet for smartphones or Electrum for desktop systems.

If you do not own any Bitcoin yet, you can find out about the various ways to buy it yourself. An overview of several Bitcoin exchanges and brokers with information on fees, features and other properties can be found, for example, at Blocktrainer (in German).

Compare Bitcoin providers at Blocktrainer (German) →

When paying, you do not have to calculate the Bitcoin amount yourself. Our self-hosted BTCPay Server automatically shows the Bitcoin amount that corresponds to the outstanding euro invoice amount at the time of payment. You pay the invoice conveniently on your PC or phone — on the device on which your wallet is set up.

Note: The wallets, provider overviews and external websites mentioned are for general information only. Seidel SHK does not sell or broker Bitcoin, does not recommend any particular exchange or provider and does not provide investment or crypto-asset advice. The choice and use of a wallet and the decision whether, where and on what terms to acquire Bitcoin lie solely with the customer. Seidel SHK receives no remuneration or commission for the links.

All other payment methods remain unchanged: bank transfer after invoice, or cash on site if you wish. Nobody pays more because they pay differently — the discount is a cost advantage passed on, not a surcharge on the other methods.